Customer Service
Fast Answers to Frequently Asked Questions

Purchasing Software or Digital Content Online

Using your valid Member Account, you can select downloadable software products and digital content for purchase at the Carelli Design Store. At the time of checkout, we will obtain an authorization from the credit card you provide us. Once the credit card authorization process has been completed, you will receive instructions in the form of a link by email to begin downloading the item purchased. If the transmission is interrupted in any way during the download, you can use your Member User ID and Password Key to begin the downloading process again. Shortly after you complete your order, you will receive a confirmation email with your order number and purchase details. Please note electronic downloaded products are non-refundable.

Additional Resources

Technical Support Worldwide

We provide technical assistance free of charge on products we manufacture. We also have affiliates that provide product technical support in areas outside established regions of distribution.

Locate Parts and Accessories

Authorized Resellers can purchase products directly online. Items are shipped worldwide from various fulfillment centers fast.

Works Showcase

Just browsing? Check out our Works Showcase. We provide a small assortment of past and present works online for public viewing.

Authorized Reseller Network

Products are made available through a global network of authorized dealers and online resellers. Channels of distribution and fulfillment vary by product.

Partners Worldwide

Carelli International maintains operations, distribution, licensees, and joint venture partnerships in more than 40 countries, including Europe, Asia/Pacific, the Middle East, Africa, and Latin America. Our corporate headquarters are located in the United States, in Irvine California, with manufacturing facilities located in the United States, Europe, and Asia/Pacific.

EuroSystem Technology

EuroSystem Systems & Technology, a subsidiary of Carelli International, specializes in the design, manufacture, and distribution of ultra-high-end commercial reverse osmosis purification for the medical, pharmaceutical, and food service industries.