Customer Service
Fast Answers to Frequently Asked Questions

Refunds on Rebates

If you are expecting a payment for a mail-in rebate, we require up to thirty (30) days upon receipt of your rebate request form. Rebates are paid in the form of a check and may not be credited back to any credit card, regardless if the original purchase was charged to a credit card. If you would like to check status for third-party vendor rebates, please refer to the specific vendor’s rebate form for their status options.

Additional Resources

Technical Support Worldwide

We provide technical assistance free of charge on products we manufacture. We also have affiliates that provide product technical support in areas outside established regions of distribution.

Locate Parts and Accessories

Authorized Resellers can purchase products directly online. Items are shipped worldwide from various fulfillment centers fast.

Works Showcase

Just browsing? Check out our Works Showcase. We provide a small assortment of past and present works online for public viewing.

Authorized Reseller Network

Products are made available through a global network of authorized dealers and online resellers. Channels of distribution and fulfillment vary by product.

Partners Worldwide

Carelli International maintains operations, distribution, licensees, and joint venture partnerships in more than 40 countries, including Europe, Asia/Pacific, the Middle East, Africa, and Latin America. Our corporate headquarters are located in the United States, in Irvine California, with manufacturing facilities located in the United States, Europe, and Asia/Pacific.

EuroSystem Technology

EuroSystem Systems & Technology, a subsidiary of Carelli International, specializes in the design, manufacture, and distribution of ultra-high-end commercial reverse osmosis purification for the medical, pharmaceutical, and food service industries.