Product Return & Refund Policy
Product may be returned within 30 calendar days. If you are not satisfied with your purchase, please call 1-800-498-8868 (select 1121 for Customer Service) for a Return Material Authorization (RMA) request within fifteen (15) calendar days of the receipt of the product. If the item is returned unused in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to us within fifteen (15) calendar days of our issuance of the RMA. Returned products must be in new condition and packed in the original, unmarked packaging, including any accessories, manuals and documentation that shipped with the product. Shipping and handling fees are not refundable, including a shipment refused at time of delivery. We can not accept returns or exchanges of our products purchased from other vendors. Please refer to their return/refund policy.
We provide technical assistance free of charge on products we manufacture. We also have affiliates that provide product technical support in areas outside established regions of distribution.
Authorized Resellers can purchase products directly online. Items are shipped worldwide from various fulfillment centers fast.
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Products are made available through a global network of authorized dealers and online resellers. Channels of distribution and fulfillment vary by product.
Carelli International maintains operations, distribution, licensees, and joint venture partnerships in more than 40 countries, including Europe, Asia/Pacific, the Middle East, Africa, and Latin America. Our corporate headquarters are located in the United States, in Irvine California, with manufacturing facilities located in the United States, Europe, and Asia/Pacific.
EuroSystem Systems & Technology, a subsidiary of Carelli International, specializes in the design, manufacture, and distribution of ultra-high-end commercial reverse osmosis purification for the medical, pharmaceutical, and food service industries.