Customer Service
Fast Answers to Frequently Asked Questions

Credit Card Policy

The Carelli Design Store accepts Visa, MasterCard and American Express. You may pay by credit card regardless of which ordering method you use (online or by phone). At the time your order is placed, we obtain a pre-approval from the credit card company for the amount of your order. The eventual credit card charge occurs when your order ships, not before. Please note that we are unable to accept credit cards issued by banks outside of the United States. Although we accepted Debit cards and Check cards, they often have a daily spending limit that may substantially delay the processing of your order.

Additional Resources

Technical Support Worldwide

We offer complimentary technical assistance for all products manufactured by Carelli International. In addition, a network of affiliate partners provides localized technical support in regions beyond our direct distribution footprint, ensuring consistent service worldwide.

Locate Parts and Accessories

Authorized Resellers can purchase products directly online. Items are shipped worldwide from various fulfillment centers fast.

Works Showcase

Just browsing? Check out our Works Showcase. We provide a small assortment of past and present works online for public viewing.

Authorized Reseller Network

Products are made available through a global network of authorized dealers and online resellers. Channels of distribution and fulfillment vary by product.

Partners Worldwide

Carelli International maintains manufacturing and distribution operations across North America, Europe, and the Asia-Pacific region. Many of these facilities operate through strategic joint venture partnerships in over 40 countries. Distribution and fulfillment channels vary depending on product type and regional logistics requirements.

EuroSystem Technology

EuroSystem Systems & Technology, a Subsidiary of Carelli International, specializes in the design, manufacturing, and global distribution of ultra-high-end commercial reverse osmosis (RO) purification systems. Serving critical sectors such as the medical, pharmaceutical, and food service industries, EuroSystem is recognized for its technical excellence and reliability.