Customer Service
Fast Answers to Frequently Asked Questions

Product Warranty

All Carelli branded products are shipped with a product-specific warranty and therefore take precedence over the Standard one-year Limited Warranty provided for products purchased online. Refer to the warranty information and other supporting documentation that came with your product. Our Standard one-year Limited Warranty applies to items such as replacement parts, components and accessories, and is in force only when no other associated warranties exist. To receive information concerning the warranty in effect for a particular product, including its limitations and exclusions, before you purchase, call 1-800-498-8868 (select 1121 for Customer Service) between the hours of 9 a.m. and 6 p.m. Pacific Standard Time Monday through Friday.

Non-Carelli-branded/Third-party products are sold "AS IS," but may be accompanied by their manufacturers' standard warranties. "AS IS" products are sold as is, where is, and with all faults, and without express or implied warranties from the Carelli Design Store or Carelli International Corporation. If you have questions about any manufacturers' warranties that accompany such products, please contact the Third-party manufacturer directly.

Note: Products sold through the Carelli Design Store website which do not bear the Carelli brand name are serviced and supported exclusively by their manufacturers in accordance with the terms and conditions packaged with the product(s). The Standard one-year Limited Warranty for online purchases through the Carelli Design Store does not apply to products that are not Carelli branded, even if packaged or sold with Carelli branded products. Please contact the manufacturer directly for technical support for such products.

Information concerning our Standard Warranty policies may be viewed at the following links:

Standard Warranty

Warranty for EuroSystem Products and Services

Additional Resources

Technical Support Worldwide

We provide technical assistance free of charge on all products we manufacture. We also have affiliates that provide product technical support in areas outside established regions of distribution.

Locate Parts and Accessories

Authorized Resellers are able to purchase products direct online. Items are shipped worldwide from various fulfillment centers—fast.

Works Showcase

Just browsing? Check out our Works Showcase. We provide a small assortment of past and present works online for public view.

Authorized Reseller Network

Products are made available through a global network of authorized dealers and online resellers. Actual channels of distribution and fulfillment vary by product.

Partners Worldwide

Carelli International maintains operations, distribution, licensees and joint venture partnerships in more than 40 countries, including Europe, Asia/Pacific, Middle East, Africa and Latin America. Our corporate headquarters are located in the United States, in Irvine California, with manufacturing facilities located in the United States, Europe and Asia/Pacific.

EuroSystem Technology

EuroSystem Systems & Technology, a subsidiary of Carelli International, specializes in the design, manufacture and distribution of ultra high-end commercial reverse osmosis purification for the medical, pharmaceutical and food service industry.