Product Return & Refund Policy
Product may be returned within 30 calendar days. If you are not satisfied with your purchase, please call 1-800-498-8868 (select 1121 for Customer Service) for a Return Material Authorization (RMA) request within fifteen (15) calendar days of the receipt of the product. If the item is returned unused in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to us within fifteen (15) calendar days of our issuance of the RMA. Returned products must be in new condition and packed in the original, unmarked packaging, including any accessories, manuals and documentation that shipped with the product. Shipping and handling fees are not refundable, including a shipment refused at time of delivery. We can not accept returns or exchanges of our products purchased from other vendors. Please refer to their return/refund policy.
We offer complimentary technical assistance for all products manufactured by Carelli International. In addition, a network of affiliate partners provides localized technical support in regions beyond our direct distribution footprint, ensuring consistent service worldwide.
Authorized Resellers can purchase products directly online. Items are shipped worldwide from various fulfillment centers fast.
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Products are made available through a global network of authorized dealers and online resellers. Channels of distribution and fulfillment vary by product.
Carelli International maintains manufacturing and distribution operations across North America, Europe, and the Asia-Pacific region. Many of these facilities operate through strategic joint venture partnerships in over 40 countries. Distribution and fulfillment channels vary depending on product type and regional logistics requirements.
EuroSystem Systems & Technology, a Subsidiary of Carelli International, specializes in the design, manufacturing, and global distribution of ultra-high-end commercial reverse osmosis (RO) purification systems. Serving critical sectors such as the medical, pharmaceutical, and food service industries, EuroSystem is recognized for its technical excellence and reliability.