Customer Service
Fast Answers to Frequently Asked Questions

Sales Tax

Purchases will only include sales tax for orders shipped to California. You will see the total sales tax charged on your order during the checkout process before you confirm your order. If you phone in your order, we will provide you an estimated total of your order including sales tax and any applicable shipping charges.

ORDERS SHIPPED TO CALIFORNIA: Order totals calculated during checkout show estimated sales tax. The actual final tax amount will appear on the final invoice, based on State tax rates and rules applicable when the order was placed.

Resale and Tax-exempt Accounts

Resellers and tax-exempt organizations are required to provide us with a copy of their resale certificate, exemption certificate, or proof of exempt status for the state where purchased products will be shipped. Non-profit organizations should provide proof of their 501(c)(3) status or other acceptable exemption certification. Federal agencies should provide a federal tax ID certificate.

Additional Resources

Technical Support Worldwide

We offer complimentary technical assistance for all products manufactured by Carelli International. In addition, a network of affiliate partners provides localized technical support in regions beyond our direct distribution footprint, ensuring consistent service worldwide.

Locate Parts and Accessories

Authorized Resellers can purchase products directly online. Items are shipped worldwide from various fulfillment centers fast.

Works Showcase

Just browsing? Check out our Works Showcase. We provide a small assortment of past and present works online for public viewing.

Authorized Reseller Network

Products are made available through a global network of authorized dealers and online resellers. Channels of distribution and fulfillment vary by product.

Partners Worldwide

Carelli International maintains manufacturing and distribution operations across North America, Europe, and the Asia-Pacific region. Many of these facilities operate through strategic joint venture partnerships in over 40 countries. Distribution and fulfillment channels vary depending on product type and regional logistics requirements.

EuroSystem Technology

EuroSystem Systems & Technology, a Subsidiary of Carelli International, specializes in the design, manufacturing, and global distribution of ultra-high-end commercial reverse osmosis (RO) purification systems. Serving critical sectors such as the medical, pharmaceutical, and food service industries, EuroSystem is recognized for its technical excellence and reliability.