Customer Service
Fast Answers to Frequently Asked Questions

Available Shipping Methods

We ship via FedEx, UPS and Commercial Carriers. Unless a specific shipping method is indicated on your order (optional during checkout on most products), items are shipped UPS or FedEX Standard Ground (requiring typically 3-5 business days within the United States).

We offer four (4) convenient shipping options:

Next Day Delivery—package(s) will be delivered the next business day after shipment*

Second Day Delivery—package(s) will arrive 2 business days after shipment*

Ground Shipping—package(s) will arrive within 10 business days of shipment*

Commercial Carrier—package(s) will arrive as defined in the order confirmation details**

Items in your order may ship from multiple locations and you may receive packages separately. You will not be charged extra for multiple packages.

Shipment Delays

Occasionally, an order may be delayed or back ordered. If a delay or back order occurs, we will notify you via email. You will have the option to cancel delayed items, provided that they have not already entered the shipping process. Special order items may not be canceled.

Footnotes

*Shipment times are based on when your package leaves the warehouse, not when your order is placed.
**Shipment primarily concerning volume reseller accounts.

Additional Resources

Technical Support Worldwide

We offer complimentary technical assistance for all products manufactured by Carelli International. In addition, a network of affiliate partners provides localized technical support in regions beyond our direct distribution footprint, ensuring consistent service worldwide.

Locate Parts and Accessories

Authorized Resellers can purchase products directly online. Items are shipped worldwide from various fulfillment centers fast.

Works Showcase

Just browsing? Check out our Works Showcase. We provide a small assortment of past and present works online for public viewing.

Authorized Reseller Network

Products are made available through a global network of authorized dealers and online resellers. Channels of distribution and fulfillment vary by product.

Partners Worldwide

Carelli International maintains manufacturing and distribution operations across North America, Europe, and the Asia-Pacific region. Many of these facilities operate through strategic joint venture partnerships in over 40 countries. Distribution and fulfillment channels vary depending on product type and regional logistics requirements.

EuroSystem Technology

EuroSystem Systems & Technology, a Subsidiary of Carelli International, specializes in the design, manufacturing, and global distribution of ultra-high-end commercial reverse osmosis (RO) purification systems. Serving critical sectors such as the medical, pharmaceutical, and food service industries, EuroSystem is recognized for its technical excellence and reliability.