Privacy and Security
Answers to Frequently Asked Policy Questions

Carelli International Websites

We Respect Your Privacy

Carelli International (“CI”) and its subsidiaries respect your privacy and are committed to protecting it. CI provides this Privacy Statement to inform you of our Privacy Policy and practices and of the choices you can make about the way your information is collected online and how that information is used. We've structured our websites so that, in general, you can visit CI on the Web without identifying yourself or revealing any personal information. We make this notice readily available on our home page and at the bottom of most CI Web pages. Some CI Web pages are P3P-enabled, which allows you additional control over your personal information.

Items covered by this privacy statement:

Types of Information We Collect
Children's Privacy
How we use your information
Who we share your information with
Your choices
Your privacy preferences and opting-out
Your information and third-party companies
Access to and accuracy of your information
Keeping your information secure
Changes to this Statement
Ways to contact us


1. Sites Covered by This Privacy Statement

This Privacy Statement applies to all CI-owned websites and domains, and subsidiaries ("CI websites.").

Links to non-CI websites

Some CI websites may provide links to third-party websites for your convenience and information. If you access those links, you will leave the CI website. CI does not control those Sites or their privacy practices, which may differ from CI's. We do not endorse or make any representations about third-party websites. The personal data you choose to give to unrelated third parties is not covered by the CI Privacy Statement. We encourage you to review the privacy policy of any company before submitting your personal information. Some third-party companies may choose to share their personal data with CI; that sharing is governed by that third-party company's privacy policy.

2. Types of Information We Collect

This Privacy Statement covers personal information, non-personal data collection and aggregate reporting.

Personal information is information that is associated with your name or personal identity. CI uses personal information to understand better your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with CI. We take seriously the trust you place in us. CI will not sell, rent or lease your personal information to others.

On some CI websites, you can order products or services, apply for an open account credit, request information, subscribe to marketing or support materials, register yourself or your CI products, or apply for a job at CI. The types of personal information you provide to us on these pages may include name, address, phone number, email address, user ID and passwords, billing and transaction information, credit card information, contact preferences, educational and employment background, and job interest data. If you apply for an open account credit, we will ask you to provide additional information, social security number and banking information. This information will be used by our financial service providers in determining whether to extend you credit.

To personalize our websites, and improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, and experiences with our products or services. Providing this additional information is optional.

Non-personal information refers to data concerning usage and service operations that are not associated with a specific personal identity. CI collects and analyzes non-personal information to evaluate how visitors use the CI websites.

Non-personal data we collect may include the pages visited on the CI websites, unique URLs visited within the CI websites, browser type and IP2 address. Most non-personal data is collected via cookies or other analysis technologies. CI Web pages use cookies, Web beacons and other technologies for data analysis and personalization services. CI also places ads on other websites that may use cookies. To learn more, read CI use of cookies and Web beacons.

3. Children's Privacy

CI is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children's online activities and interests. CI does not knowingly collect information from children under the age of 13 and CI does not target its websites to children under 13.

4. How We Use Your Information

CI uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services and benefits, to personalize promotional offers and to personalize some CI websites. Occasionally we may also use your information to contact you for market research regarding CI products or services. We will give you the opportunity to choose your privacy preferences regarding such communications (see section 7, "Your privacy preferences and opting out"). Credit card information is used only for payment processing and fraud prevention. Sensitive personal information is collected only to facilitate our financial service providers' credit decisions and will be shared with them only with your permission. Credit card information and sensitive personal data are not used for any other purpose by our financial services providers or CI and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.

Personal data collected online may also be combined with information you provide CI through other sources such as product registration, call centers or public events such as trade shows or seminars.

Personal data given to CI may be transferred across state and country borders for the purposes of data consolidation, storage and simplified customer information management.

Non-personal data is aggregated for reporting about CI website usability, performance and effectiveness. It is used to improve the customer experience, usability and Site content.

5. Who We Share Your Information With

CI will not sell, rent or lease your personal information to others. CI will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information. CI shares customer information across CI-owned business entities and companies working on our behalf, but only as described above in "How we use your information."

CI contracts with third-party service providers and suppliers to deliver complete products, services and customer solutions described in "How we use your information." Suppliers and service providers are required to keep confidential the information received on behalf of CI and may not use it for any purpose other than to carry out the services they are performing for CI. These service providers may change or we may contract with additional service providers to better accommodate our customers. CI will not share personal information with any other third parties without your permission, unless required by law enforcement action, subpoena, or local law.

CI or its related entities could merge with or be acquired by another business entity or some or all of their respective assets could be acquired. If such a combination or acquisition occurs, CI will make every reasonable effort to notify you in the event we share with the merging or acquiring entity some or all of your personal information to continue serving you.

6. Your Choices

CI gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain products or services specific information and CI’s “eNEWS” publication. CI’s eNEWS publication and communications may include new product information, special offers, or an invitation to participate in market research. We give you a choice regarding delivery of CI’s eNEWS publication and communications by postal mail, email and telephone. You can make or change your choices at the data collection point or through Account Manager (CI's online customer registration tool). Please refer to section 7 for further instructions. We will make every effort to honor your preferences. This option does not apply to communications for the purpose of administering order completion, contracts, support, or product safety warnings.

7. Your Privacy Preferences and Opting-out (Unsubscribing)

Non-subscription services; CI will not use your personal information for a different purpose than the one stated when you provided your data. Examples of unrelated uses include sending communications about special offers, product information, and marketing messages. You can, however, choose to subscribe, or unsubscribe anytime to these types of non-subscription communications by following the instructions below.

Subscription services; You can make your choice regarding these communications by using Member Services to set your privacy preferences, which are applicable across all CI websites. Existing subscribers who no longer desire to receive communications (such as eNEWS updates) may unsubscribe online via Account Manager anytime 24/7 or may use any of the following methods:

Select the email "opt-out" or "unsubscribe" link, or follow the opt-out instructions included in each subscription communication.

Return to the Web page(s) where you originally registered your preferences and follow the opt-out instructions.

8. Your Information and Third-party Companies

Certain CI services are linked with those from unrelated third-party companies, some which offer you the option to share with both CI and the third party personal data you provide. Examples include the ability to register products from multiple vendors from a single CI Web page, to request communications from CI marketing or solution partners, or to enable order completion through a Reseller. We will not share your personal information with those third-party companies unless you make that choice.

9. Access to and Accuracy of Your Information

CI strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain customer data accuracy. We will provide you with access to your information, including making reasonable efforts to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data. Certain areas of CI's websites may limit access to specific individuals through the use of passwords and other personal identifiers.

The most effective way to view and change your personal information is to return to the Web page where you originally submitted your data and follow the instructions on that Web page or use CI Passport.

10. Keeping Your Information Secure

CI is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, CI has in place appropriate physical and managerial procedures to safeguard the information we collect.

Our servers employ the latest Secure Socket Layer (SSL) encryption protocols when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) located on the bottom of your browser window.

11. Changes to This Statement

If there are updates to the terms of CI's Online Privacy Statement, we will post those changes and update the revision date in this document, so you will always know what information we collect online, how we use it, and what choices you have.

12. Ways to Contact Us

We value your opinions. If you have comments or questions about our privacy policy, please contact Customer Service


1. A URL (Uniform Resource Locator) is the global address of documents and other resources on the World Wide Web. For example, is the URL for CI's U.S. home page for Carelli Design.

2. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (TCP/IP) network, such as the World Wide Web. Networks use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

Revised December 2022

Publication Ref. 9391.3811 EN form 3811.1/V933

Refer to Terms of Use for guidelines concerning the use of Carelli International Websites.

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