Getting Help with Warranty Service
Carelli branded products
If you discover what you believe is a product defect with any Carelli-branded product, please call 1-800-498-8868 (select 1121 for Customer Service) between the hours of 9 a.m. and 6 p.m. Pacific Standard Time Monday through Friday. For information about product warranties, refer to the warranty information and other supporting documentation that came with your product (See our Product Warranty for specific information about product warranties).
Non-Carelli branded/Third-party products
If you discover what you believe is a product defect with any Third-party product, please contact the Third-party manufacturer directly for information concerning applicable warranties. Products sold through the Carelli Design Store website which does not bear the Carelli brand name are serviced and supported exclusively by their manufacturers in accordance with the terms and conditions packaged with the product(s). The Standard one-year Limited Warranty for online purchases through the Carelli Design Store does not apply to products that are not Carelli branded, even if packaged or sold with Carelli branded products. Please contact the manufacturer directly for technical support for such products.
We offer complimentary technical assistance for all products manufactured by Carelli International. In addition, a network of affiliate partners provides localized technical support in regions beyond our direct distribution footprint, ensuring consistent service worldwide.
Authorized Resellers can purchase products directly online. Items are shipped worldwide from various fulfillment centers fast.
Just browsing? Check out our Works Showcase. We provide a small assortment of past and present works online for public viewing.
Products are made available through a global network of authorized dealers and online resellers. Channels of distribution and fulfillment vary by product.
Carelli International maintains manufacturing and distribution operations across North America, Europe, and the Asia-Pacific region. Many of these facilities operate through strategic joint venture partnerships in over 40 countries. Distribution and fulfillment channels vary depending on product type and regional logistics requirements.
EuroSystem Systems & Technology, a Subsidiary of Carelli International, specializes in the design, manufacturing, and global distribution of ultra-high-end commercial reverse osmosis (RO) purification systems. Serving critical sectors such as the medical, pharmaceutical, and food service industries, EuroSystem is recognized for its technical excellence and reliability.